Services Research & Design

Research & Design.

We combine social research with participatory design to help you understand your stakeholders, context and opportunities. Our research informs programs, services and strategies that are grounded in evidence and shaped by the people they’re for.

Research & Design

How we help.

Research and design projects vary more than any other work we do — so rather than fixed offerings, think of these as the capabilities we bring, combined to fit your question.

  • Social research & needs assessments

    Surveys, interviews, focus groups and mixed-methods research to understand what your community actually needs.

  • Co-design & participatory methods

    Designing with the people a program serves — making sure lived experience ends up in the design, not the appendix.

  • Landscape analysis & literature reviews

    Rapid, structured reviews of what’s already known and who’s already doing what — before you build something new.

  • Service model design

    Turning research into practical service models — feasible, sustainable, and owned by the organisation that runs them.

  • Strategic planning & theory of change

    Bringing stakeholders to a shared understanding of what you’re trying to change, and how.

Thinking about your next project?

Tell us what you're working on — scoping something new, mid-way through, or building internal capability — and we'll help you shape it.